Frequently Asked Questions
Do I get a confirmation receipt after purchase?
Any time you make a purchase using our platform you will be given an option to print a receipt immediately after purchase, as well as an automatic email with the purchase details, and event information.
Can I get a refund?
Each event has its own specific refund policy. Please check the fine print of your event for details for specifics. If you are able to request a refund, please contact the event activity producer directly. If a refund is granted, only the base ticket price will be refunded. All service/transaction fees will not be refunded.
What do I need to be able to print my tickets?
You can print your tickets directly from the browser on your device using a printer of your choice.
Can I use my smartphone instead of printing out a ticket?
Yes – if you opted in to receive tickets via SMS you can use this option instead of a PDF ticket at the event.
What if I don’t have a smartphone or a printer, can I still redeem my tickets?
Please write down your order confirmation number and present that information at the door. You may also be required to show proof of ID to confirm your purchase.
I see a duplicate charge on my credit card, will this go away?
Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.
Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please reach out to support@ticketcel.com for additional assistance.
I didn't receive my tickets – how can I get them?
First, please check your spam folder to see if the email & tickets ended up there by mistake.
If you would like us to resend your tickets, please email support@ticketcel.com with the information you entered at check-out including: name, email, date of purchase, and event. We will be happy to re-send your tickets.
I bought a ticket for someone else, how do I send it to them?
There are a few ways to send a ticket:
- You can forward your tickets email to your friend.
- You can download each ticket individually to your computer, and then send it to your friend. Just make sure that you are sending each unique ticket and not the same tickets you will use.
- You can print the tickets and send them in the mail or give them to your friend in person.
I have a question about the event, who do I contact?
Please reach out to the event activity producer whose information is located on the event page. They will be able to answer any specific questions relating to the event.
There was an error/issue when I tried to purchase tickets – how can I continue to purchase?
We greatly apologize for the difficulties! Please email support@ticketcel.com with as much information as you can provide about the error/issue including: name, email address, event you wish to purchase tickets to, description of the issue, screen shot (if applicable), and what internet browser you are using (Internet Explorer, Google Chrome, Safari…etc). We will verify that your order did not still go through and contact you with next steps or a resolution.
Contact Information:
- support@ticketcel.com
