Last Updated: November 9, 2024 At TicketCel, we strive to provide our customers with a seamless and enjoyable experience when purchasing tickets for events. Please carefully review our refund policy, which outlines the conditions under which refunds may be granted and the process for requesting a refund.

1. No Refunds or Exchanges (General Policy) Once a purchase has been completed and the tickets have been issued, TicketCel does not offer refunds, exchanges, or cancellations under normal circumstances. This policy applies to both online and in-person purchases. It is the responsibility of the customer to ensure they are fully informed and certain about the event details before completing their purchase.
   
2. Exceptions to the No Refund Policy Refunds may be considered under the following exceptional circumstances:
   • Event Cancellation If an event is cancelled by the event producer or organizer, TicketCel will offer a full refund to the original purchaser of the ticket. The refund will be issued to the same payment method used for the purchase.
     • Refund Process:
       • TicketCel will notify customers via email or through our website about the event cancellation.
       • Refunds will be processed within three (3) business days after the cancellation notification.
       • Customers will need to follow the instructions provided in the notification to request their refund (if applicable).
   • Event Rescheduling If an event is rescheduled and the new date is not convenient for the customer, they may request a refund. However, if the rescheduled date is acceptable, customers are encouraged to attend the event on the new date.
     • Refund Process:
       • TicketCel will notify customers about the new event date.
       • If the new date does not work for the customer, they may contact our support team to request a refund.
       • Refund requests for rescheduled events must be submitted within three (3) days after the rescheduled date is announced.
   • Event Changes If there are significant **changes** to the event (such as a change in venue, time, or performers) that may materially affect the customer’s ability to attend or enjoy the event, customers may be eligible for a refund.
     • Refund Process:
       • TicketCel will notify customers of any major changes to the event.
       • Customers may request a refund if they believe the changes affect their ability to attend the event.
       • Refund requests must be submitted within three (3) days of the notification of changes.
         
         
3. How to Request a Refund If you are eligible for a refund under the circumstances outlined above, please follow these steps:
   1. Contact Customer Support: Reach out to our customer support team via email at support@ticketcel.com or through our website’s contact form.
   2. Provide Necessary Information: Include your order number, the email address used for the purchase, and details about the issue (cancellation, reschedule, or change).
   3. Wait for Confirmation: After receiving your request, TicketCel will process it and confirm eligibility. If a refund is approved, we will issue it to the original payment method.
      
      
4. Processing Time for Refunds Refunds, when granted, will generally be processed within three (3) business days from the date of approval. However, please note that it may take additional time for the refund to reflect on your payment method, depending on the financial institution or payment processor used.
   
   
5. Non-Refundable Fees Please be aware that certain fees, such as transaction fees, service fees, or handling fees, may be non-refundable in some cases, even if a refund is granted.
   
   
6. Lost, Stolen, or Damaged Tickets TicketCel is not responsible for lost, stolen, or damaged tickets. Customers should take precautions to ensure their tickets are kept in a safe place. In cases where tickets are lost or damaged, the customer may contact our support team for assistance, but no refunds will be provided for lost or stolen tickets.
   
   
7. Final Decision TicketCel reserves the right to refuse a refund request if it does not meet the criteria outlined in this Refund Policy. All decisions made by TicketCel regarding refunds are final.
   
   
8. Contact Information For any questions or clarifications regarding these Terms and Conditions, the CUSTOMER may contact TicketCel using the contact methods available on our website.

This Refund Policy is subject to change at any time. We recommend reviewing this policy regularly for any updates.

By purchasing tickets through TicketCel, you acknowledge that you have read, understood, and agreed to this Refund Policy.