Last Updated: November 9, 2024

1. Acceptance of Terms By accessing and using the services provided by TicketCel through our websites www.ticketcel.com and/or www.tickethoney.com, as well as through our respective points of sale or call center agents, the CUSTOMER agrees to comply with and be bound by these Terms and Conditions. These terms constitute a legally binding agreement between the CUSTOMER and TicketCel (hereinafter referred to as “the Company”).
2. Event Information and Responsibility The CUSTOMER acknowledges that they are aware of the event or show details through our website, points of sale, and call center agents. TicketCel provides this information so that the CUSTOMER can verify all details before making a purchase, whether in-person or online. TicketCel is not responsible for changes in schedules, safety conditions, location, organization, production, or content of the event. Responsibility for these aspects rests solely with the EVENT PRODUCER. The CUSTOMER must verify all event details before completing the purchase, as once the transaction is completed, no changes, refunds, or cancellations will be allowed.
3. Purchase Process and Verification Purchases made on TicketCel’s websites are subject to verification and approval of the debit or credit card by the issuing financial institution. Additionally, the details of the transaction will be verified. When the CUSTOMER makes a purchase through our websites, they acknowledge that the tickets must be claimed by the cardholder, who will need to present the credit/debit card used for the purchase and a valid identification document. Powers of attorney, reports of lost documents, police reports, or authorizations for third parties will not be accepted.
4. Use of Customer’s Image The CUSTOMER grants permission, without any compensation, for the use of their image, voice, and/or recordings made during the event for advertising, commercial, or promotional purposes by TicketCel and/or the EVENT PRODUCER. The CUSTOMER waives any claims related to image rights or compensation.
5. Payment Platform and Security The CUSTOMER acknowledges that the purchase process is carried out through the authorized payment platform Stripe. Stripe is a third-party payment service provider that securely handles credit and debit card transactions. TicketCel does not store or manage the CUSTOMER’s card payment information directly. The Company commits to following industry security standards to protect the CUSTOMER’s sensitive data during the payment process.
6. Cancellation and Refund Policy Once the CUSTOMER has completed the purchase and received the ticket, no changes, refunds, or cancellations will be allowed, unless the event is canceled or rescheduled by the EVENT PRODUCER. In the event of cancellation or rescheduling, TicketCel will provide the CUSTOMER with details on how to proceed with a potential refund or ticket exchange, in accordance with the PRODUCER’s policies.
7. Limitation of Liability TicketCel will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of the website, the purchase of tickets, or attendance at the event, even if TicketCel has been informed of the possibility of such damages. The CUSTOMER acknowledges and agrees that they assume all risks associated with attending the events.
8. Protection of Personal Data TicketCel is committed to protecting the privacy and security of the CUSTOMER’s personal data in accordance with applicable data protection laws in Puerto Rico and the United States. For more details, please refer to our Privacy Policy.
9. Changes to the Terms and Conditions TicketCel reserves the right to modify, update, or change these Terms and Conditions at any time, without prior notice. Any changes will take effect immediately upon their posting on the website. It is recommended that the CUSTOMER periodically review these terms.
10. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and the United States of America. Any disputes related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Puerto Rico.
11. Contact Information For any questions or clarifications regarding these Terms and Conditions, the CUSTOMER may contact TicketCel using the contact methods available on our website.

IMPORTANT NOTICE: By proceeding with the purchase, the CUSTOMER confirms that they have read, understood, and agreed to all of the Terms and Conditions outlined above.